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Frequently Asked Questions

Business

What happened to Vermont Celtic (tm)?

I used the trademark 'Vermont Celtic' from 2014 to 2018. It was a great way to explore Vermont's natural/cultural icons. I am very grateful to all my loyal customers - I couldn't have gotten this far without you!
Before moving to Vermont, I used the name 'Ramblin' Tree Arts'.
Now, in order to thrive as an independent artist, my business needs to grow. After much thought and research, I changed the name to RambleTree, after our favorite design, and to honor our roots. Dropping the 'Celtic' part of the name allows me to branch out and explore related interests (i.e. Viking/Nordic, World cultures, fantasy, etc.). It's still my original, best-selling designs on quality products.
All of your favorite VTCeltic designs are being reworked and updated with the RambleTree trademark. They will be available on this store as quickly as I'm able to complete them.

What is your legal business name/location?

RambleTree (TM) is a trademark of Greenleaf Studio. Our office/studio address is:

RambleTree
c/o Greenleaf Studio
6 South Street, unit B
Bristol, Vermont USA
05443

All of our original products are designed by Reagh Greenleaf Jr. and printed in the USA.

We utilize custom printing services and suppliers in different locations, so your package may have a different return address on the label (such as California or North Carolina). If you need to return something, always Contact Us first and we'll guide you.


What are your guarantees?

Our 4-Fold Customer Promise:

  1. 90-Day Money Back Guarantee.
  2. PCI DSS Compliant Secure Checkout via Stripe or PayPal.
  3. Shipment/Tracking Information and Follow-up Support.
  4. We believe in Karma, and will treat you the way we want to be treated - with courtesy, honesty and respect.

 

How do you use my personal information/data? Is it secure?

We follow current Laws and Industry Standard Guidelines regarding the storage, processing and use of your personal information and site visit data (cookies). See our Privacy Policy and Terms of Service
If you have any questions, or choose to opt-out, simply Contact Us.

 

Do you charge Sales Tax?

Greenleaf Studio carries a Vermont Sales Tax license. We are required to collect sales tax on taxable items purchased by customers with a billing address in Vermont, USA (6% + 1% local option tax for applicable municipalities).
Clothing and related items are not taxed in Vermont.


Discounts

Two types of discounts:

  1. Storewide Volume Discount: When you buy more than one of anything in our store, a volume discount is automatically applied to your entire order - sweet!
    2+ items = 10% Off
    4+ items = 15% Off
    6+ items = 20% Off

  2. Discount Code/Coupon/Link: We often send out discounts in emails, social media posts and ads. If prompted, copy/paste the code to the Discount field during checkout.

Can I use more than one discount?

Only one discount can apply to your order. The Volume Discount feature overrides other discount codes (and usually gives you the best deal).

If you have any problems, Contact Us, and we'll send you a custom discount code to fix it.

 

Designs & Artwork

Are these your designs? Can I use them for my tattoo, project, etc.?

All artwork and designs are original, Copyright 1996-2018 Reagh Greenleaf Jr. Federal copyright registration is in place/process for our designs. If you wish to use any of these designs for commercial purposes, please contact Reagh for licensing information.
If you wish to reproduce images for personal use, please contact the artist for permission. If permission is granted, we appreciate a photo/social media post of how the image is used for our promotions.
See also: Terms of Service

Text font by the wonderful artist Cari Buziak, gratefully used with permission.


Quality Products

Where do your products come from?  How long does it take?
 

VTStock:
Printed-in-Vermont inventory at our studio/shows/events - Schedule
Ships to USA only.
T-shirts: $3.95 first item, each additional item +$1.50
Delivery w/tracking in 5-10 business days
Pick up in-person: Contact artist, Reagh Greenleaf Jr. for arrangements.

All Other Items:
Full range of T-shirts, hoodies, kids apparel and more
In order to meet our customers' requests for a wide range of styles and colors, we have teamed up with high-quality suppliers in the USA who print to order and ship directly to you.
Your items are created in 2-5 business days, then sent out for delivery.
Standard Shipping w/tracking to USA in 5-10 business days. Expedited shipping is also available. See 'Shipping', below.


Do you have Size Charts? 

Each apparel product has a specific Size Chart link below 'Size' on the product page.

 

Shipping 

Can I recycle the bag my shirt came in?

Yes - but not with your regular zero-sort recycling. See 'Seeking Sustainable Solutions' on our Giving Back page.

Do you ship outside of the USA?

Yes! We value our customers in the International community. A full range of t-shirts, hoodies and kids styles ship internationally from our custom supplier.
Vermont Stock and VTCeltic Clearance items ship to USA only.

How do I get Free Shipping?

  • Free shipping for US orders over $95
  • Free shipping for International orders over $150

What are your Shipping Options and Rates?

For full details, see our Shipping Rates page.
There's a handy Shipping Estimator in your shopping cart for your convenience.
Your calculated shipping total is displayed during checkout.
Standard Shipping is 5-10 business days (USA).
Expedited shipping is also available. See our Shipping Rates page.


Can I track my order?

Once your items are shipped, you'll received a Shipping Confirmation Email with Tracking Number/Information.

Use the 'Track My Order' service to look up your package. Just copy and paste your tracking number into the field provided.

If your order includes products that need to be packaged separately (i.e. a T-shirt and a Framed Print), you will receive a separate tracking number for each package.
 

I'm outside the US; do I need to pay Customs Fees?

Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees, however they are ultimately your responsibility. If you have any questions about your order please contact us.

I'm in the EU; do I need to pay VAT?

All of our products ship from the USA, so you do not need to pay VAT.

Orders

What is your Return/Refund Policy?

See our Refund Policy page

 

If I've placed an order, can I change it?

If you want to change your order, contact us as soon as possible.  Our suppliers begin processing your order right away to give the fastest possible service. We can't guarantee we will be able to change your order once it's processed, but we'll do our best to accommodate your request.


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